Processing Times
Orders received before 2:00 PM CST will ship the same day provided the product ordered is in stock. Most orders received 2:00 PM onwards will ship the next business day.
Orders not processed or shipped on Saturday and Sunday, except by prior arrangement.
Shipping
USA
We offer regular shipping for orders over $100. This takes around 3-5 business days for delivery. Feel free to select express shipping to receive your items in 1-3 business days.
International Orders
Shipping costs start at around $35 for UPS/DHL. Items worth $300 or higher have a shipping rate of 8-10% of the total value of the order. Cheaper methods are available at your discretion. But we are not liable for any lost packages due to the lack of tracking numbers.
Expect your orders to arrive in 7-10 business days.
Once shipped out we are not responsible for delays, missing, lost or stolen packages. Kindly inform us for any delays experienced and we'll do our best to ensure that you will receive your order.
Customers are responsible for all shipping charges, including custom fees for international orders.
Exchanges
We offer a 30-day money back guarantee on all orders. Your satisfaction is our guarantee.
For returns or exchanges:
- We must be notified through our email at pmg@promediagear.com
- Item must be return or exhanged in top-notch condition.
If the received item is damaged/defective upon arrival, please notify us immediately.
Please keep in mind that international orders might take a while when it comes to exchanges and returns. You may chat with us prior to ordering if you need help in deciding which product to get.
This is my second PMG tripod. The TR424L is the tripod for windy conditions, feeding grounds, and when walking distance isn't significant. It's the tripod for use with heavy R3 + 600mm f4 equipment.
I've had other brands, equally or heavier, but never as solid.
Recently, one of the sections failed, and I had no problems with its replacement under warranty, no ridiculous questions, or hidden clauses.
This is my general-use tripod, as it provides the security and solidity required for my equipment in the changing weather conditions and terrain of Costa Rica's tropical forests.
A great product for those of us who are demanding and don't sacrifice quality and solidity for anything.
Hi Francisco,
Thank you so much for taking the time to leave such a positive review for our TR424L Tripod. We're glad to hear that it has been solid as a rock for you, even in challenging conditions. We take pride in providing high-quality and reliable equipment for our customers. We are also glad to hear that our customer service team was able to assist you with the replacement under warranty.
We would love to share your review on our social media platforms and showcase your amazing photos. Would it be okay for us to post it and tag you? Thank you again for your support and for choosing PMG. Happy shooting!
I bought this because I need a dependable product extending to 72 inches high. At that height, the tripod is rock solid.
I would highly recommend this tripod all photographers.
I think this will be the last tripod I ever have to buy. The build quality and ease of use are hands down the best I’ve used
Follow up review. This has got to be one of my most reached to tripods that comes out with me onto location, I have the TR344 for when I need something lightweight. This tripod is a beast and so sturdy even when you have it at the maximum height, I've done 5 minute plus long exposures in windy conditions and it was still tack sharp. I use the levelling bowl paired with the BH1 ball head most of the time, I never have to weigh it down for my long exposures, I just put the tripod down on the ground and it stands up to the elements, using the spikes helps you anchor into the ground.
4 years on and nothing has broken on this, I have put it though a lot and it has battle scars on it from use yet it still keeps going. I do regular cleaning and once a year I give the tripod a full service to keep the tripod functioning.
I have people ask me why I have such a tall tripod and I say it is great for working on uneven ground or on a slop, great as well when you want to shoot from high up. I have considered buying the centre column for more height.
If you look after this I can see you getting easily 20 years out of it, PMG will also look after you if you'll need anything.
This is the best tripod I have seen or used. I needed a tall tripod as I'm 6'2" and am tired of bending over to take photos. There is no worries about that with this tripod! I shoot Olympus EM-1ii with the 300mm so this tripod is way over kill for this M43 camera and it's wonderful stabilization but will work wonders for astro/ time-lapse photography and long range bird photography. I don't plan on hiking back country with this tripod at 6+lb but for the right image I could. I could have went with the 344L but I wanted the quick release bowl system to change heads with out tools. The bowl system is almost smooth enough to use as a limited range gimbal. I took the attached photo for the fun of it and to show off the tripod in deep snow and un level ground.
