Let's be honest - I'm fairly certain I abused my GKJRC Katana Pro Gimbal Head Telephoto Lens Side Mount Clamp. For the sake of brevity I'm going to skip the whys and hows (it's OK to assume "this guy must be an idiot") but within a couple of weeks of receiving my GK Jr I stripped out the knob the controls the horizontal rotation of the gimbal. I got in touch with ProMediaGear via the chat feature. Their response was immediate. They asked a few questions, clarified a few things and sent me a prepaid label. True to their word they repaired my gimbal and had it on it's way back to me within 24 hours. NO charge. If you appreciate precision craftsmanship and the "feel" that goes with it you'll love the GK Jr as much as I do (and I suspect anything else they craft). Equal to the excellence of the product is their customer service. I could not be happier - words I have not used in quite some time.
I purchased the gimbal head in 09/2019. The pan lock knob was bent after a fall. My fault. To my surprise, I was able to have it fixed free of charge by ProMediaGear very promptly. Thank you, ProMediaGear! You are the best!
Didn’t have to wait long to be repaired and returned back to me. Very happy with the repair job, the customer service, and pricing which includes the shipping cost. Really impressed!
5 star ball head. 5 star customer service.
Great customer service.
Quick turnaround time.
No questions asked. Even better.