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Let's be honest - I'm fairly certain I abused my GKJRC Katana Pro Gimbal Head Telephoto Lens Side Mount Clamp. For the sake of brevity I'm going to skip the whys and hows (it's OK to assume "this guy must be an idiot") but within a couple of weeks of receiving my GK Jr I stripped out the knob the controls the horizontal rotation of the gimbal. I got in touch with ProMediaGear via the chat feature. Their response was immediate. They asked a few questions, clarified a few things and sent me a prepaid label. True to their word they repaired my gimbal and had it on it's way back to me within 24 hours. NO charge. If you appreciate precision craftsmanship and the "feel" that goes with it you'll love the GK Jr as much as I do (and I suspect anything else they craft). Equal to the excellence of the product is their customer service. I could not be happier - words I have not used in quite some time.
I purchased the gimbal head in 09/2019. The pan lock knob was bent after a fall. My fault. To my surprise, I was able to have it fixed free of charge by ProMediaGear very promptly. Thank you, ProMediaGear! You are the best!
Didn’t have to wait long to be repaired and returned back to me. Very happy with the repair job, the customer service, and pricing which includes the shipping cost. Really impressed!
5 star ball head. 5 star customer service.
Great customer service.
Quick turnaround time.
No questions asked. Even better.
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I don’t generally write product or company reviews but ProMediaGear is a special company. It has been our favorite for several years now. Starting when the company was beginning, I believe! We met one of the owners in Iowa shooting eagles. My husband was impressed with a gimbal head that was being shown. That was our first purchase back then and since then we have purchased tripods, katana jr gimbal head, katana gimbal head, various plates, ball heads, monopod, L brackets, boomerang flash holder. All the items were top grade tools and much appreciated. Our photography has been enhanced with ProMediaGear products. Customer service has been excellent and their products are made in the United States of America. We hope to see their company flourish! Pics are just a few products we have.
Kudos, to ProMediaGear customer service, they are simply the THE BEST, they really care about their customers. In my excitement ordering, made an error which they quickly fix, A++
Pro Media Gear product is a highly superior product. I would recommend your product to all of my colleagues. The customer service is awesome. Pro Media Gear is just an all-around great company who really understand photographic needs of the professional and amateur photographers. Let me say thank you for all of your hard work.
Great products, great company and great customer service!
Thank you!
I have made many purchases through online purchase. Always happy with their service, delivery and products